PBX SOLUTIONS

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When businesses are faced with the decision between Hosted PBX and On-Premise PBX, it can be a difficult choice. More and more businesses are turning to Voice Over IP (VoIP) telephones due to their numerous benefits, such as a 51% increase in productivity for businesses using Unified Communications. At Select-Cloud, we offer both options to our customers and allow them to choose what works best for their specific needs.

The question then becomes: which option best fits your business?

You can either choose a premises-based solution where the hardware is located on-site in your server closet or opt for a cloud phone system, which connects your phones through your internet connection to a provider that maintains the equipment at an off-site “cloud” data center. Learning about the advantages and potential challenges of either a premises-based or cloud phone system can help you make an informed decision, ensuring that your business needs are met, and you get the most value for your investment. Our team is here to assist your organization in evaluating both options and presenting multiple providers for your consideration.

Comparing the two options side by side can help you see the differences. Hosted PBX is an excellent choice for any business size that wants to save IT funds or a small business/start-up that needs in-house IT resources. On the other hand, On-Premise PBX is ideal for SMBs or enterprises with available IT resources who require control over their phone system or prefer a more customized solution.

Below are the pros and cons of each approach:

Hosted PBX Description

A phone system where the phones connect via Internet connections that helps maintain equipment at a data center. The hardware for these phone systems is kept in a server closet.

All features included:

  • Call Handling
  • Teamwork
  • Flexibility
  • Call management
  • Voicemail
  • Messaging
  • Contacts
  • Web-based management
  • Phone training
  • Combinations
  • Contact Center
  • Analytics

On Premises Description

Your Server Closet serves as the host of the equipment.


All features included:

  • Call control
  • Collaboration
  • Mobility
  • Call management
  • Voicemail
  • Messaging
  • Contacts
  • Web-based management
  • Call training
  • Integrations
  • Contact Center
  • Analytics

Cost of VoIP Services

Pros:

More Affordable Setup

Zero Maintenance Costs

OPEX model

 More Affordable Ownerships, Especially As The System Grows

Cons:

Ongoing  Service May Cost More

Pros:

Zero Increased Fees

More Costly During Setup

Maintenance and Support Costs are Unknown


Expansion in the Future

Pros:

Provider Takes on Risk, Work, and Complexity

Easy to Scale for Growth

Automatic Software Updates

 Full flexibility and control to switch solutions or add additional solutions down the line.

Cons:

(None)

 Additional expansions will lead to more complexity that will need to be managed appropriately.


Control

Pros:

The provider handles all the major software updates and maintenance processes.

IT resources can be focused on additional revenue-generating tasks

You can have complete control over every detail with our easy-to-use solution, carefully managed to provide a personalized solution.

Cons:

Service provider has the control of the system and you do not.


Implementation

It is imperative that internal IT staff handle software updates and maintenance processes or consider outsourcing. Below are the pros and cons of each approach:

Pros:

It offers a quick, cost-effective solution with less dependency on in-house IT resources.

Cons:

Users may require training that the solution provider may or may not provide.


In-house deployment:

Pros:

Better understanding of your system’s capabilities by handling deployment yourself

Cons:

Deployment time may be longer.

Users may require training that the solution provider may or may not provide.


Recommended For…

This approach is recommended for businesses looking to save IT costs, small businesses/start-ups without in-house IT resources, and SMBs or enterprises seeking control over their phone system or a more customized solution.

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